AcademyWorkBright Support Options
Get to know our best-in-class customer service
Our Service Differentiators
WorkBright Support Values:
Domain Experts: 
We train to a high level of domain expertise across our products and empower customers with robust answers to questions in our knowledge base and interactions.
Attentive Care:
We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues.
Empathetic Resolve: 
We apply thoughtful listening to identify the impact of issues on administrators and end users to address feelings, thoughts, and experiences.
Customer Advocates:
We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues.
Service Commitments
- Standalone I-9 implementation within 1 week from contracting
- Onboarding implementation within 3 weeks from form delivery
- Custom form consultation during implementation
- Robust video training for new administrators
- Access to our knowledge base with detailed articles
- 6 business hour response time for Level 1 tickets and 24 hour for Level 2 tickets
- Daily (M-F) office hours access for live Q&A and best practices with a WorkBright expert
- Access to Live Chat functionality to connect with a WorkBright expert real-time for support questions
- Account Manager assigned for all contract and account review discussions
- Monthly Lunch n’ Learn opportunities to continue learning and optimize use of the WorkBright platform
Office Hours Schedule
Our live office support is available daily M-F, closed for national holidays.