WorkBright Support Options

Get to know our best-in-class Customer Service

WorkBright Support 4 Core Values:

Our Service Differentiators

Domain Experts:  

We continually train to maintain a high level of domain expertise across our core onboarding products and empower customers with robust answers to questions in our knowledge base and in CS interactions. 

Attentive Care:

We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues. 

Empathetic Resolve:

We apply thoughtful listening to identify the impact of issues on administrators and end users to address feelings, thoughts, and experiences. 

Customer Advocates:

We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues. 

Two Tiers of Amazing Service to Fit Your Needs

Professional Support

Available to ALL WorkBright Customers

  • Onboarding implementation within 3 weeks from form delivery
  • Unlimited custom forms during implementation
  • Implementation times for premium features and I-9 under 1 week
  • Robust video training for new administrators
  • Access to knowledge base with articles
  • 24 hour ticket first response time for Level 1 tickets and 48 hour for Level 2
  • Daily (M-F) office hours access for live Q&A and best practices with a WorkBright expert
  • Up to 10 new forms or form updates per year

Premium Support

Everything in Professional Support Plus…

  • Dedicated Customer Success Manager who owns and is familiar with your account and is your first line of support on all inbound tickets
  • Annual account review for best practices with our Account Development team 
  • Unlimited new forms or form updates
  • Up to 5 private video conferencing training sessions with your designated Customer Success Manager
  • Up to 20 phone support calls per year (max 1 hour/call) with your Customer Success Manager

Office Hours Schedule

Our live office support is available daily M-F, closed for national holidays.

Daily M-F

3 pm Eastern

2 pm Central
1 pm Mountain
12 pm Pacific

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