AcademyWorkBright Support Options
Get to know our best-in-class Customer Service
WorkBright Support 4 Core Values:
Our Service Differentiators
Domain Experts: 
We continually train to maintain a high level of domain expertise across our core onboarding products and empower customers with robust answers to questions in our knowledge base and in CS interactions.
Attentive Care:
We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues.
Empathetic Resolve: 
We apply thoughtful listening to identify the impact of issues on administrators and end users to address feelings, thoughts, and experiences.
Customer Advocates:
We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues.
Two Tiers of Amazing Service to Fit Your Needs
Professional Support
Available to ALL WorkBright Customers
- Onboarding implementation within 3 weeks from form delivery
- Unlimited custom forms during implementation
- Implementation times for premium features and I-9 under 1 week
- Robust video training for new administrators
- Access to knowledge base with articles
- 24 hour ticket first response time for Level 1 tickets and 48 hour for Level 2
- Daily (M-F) office hours access for live Q&A and best practices with a WorkBright expert
- Up to 10 new forms or form updates per year
Premium Support
Everything in Professional Support Plus…
- Dedicated Customer Success Manager who owns and is familiar with your account and is your first line of support on all inbound tickets
- Annual account review for best practices with our Account Development team
- Unlimited new forms or form updates
- Up to 5 private video conferencing training sessions with your designated Customer Success Manager
- Up to 20 phone support calls per year (max 1 hour/call) with your Customer Success Manager
Office Hours Schedule
Our live office support is available daily M-F, closed for national holidays.