WorkBright Support Options

Get to know our best-in-class customer service

Our Service Differentiators

WorkBright Support Values:

 

Domain Experts: 

We train to a high level of domain expertise across our products and empower customers with robust answers to questions in our knowledge base and interactions. 

Attentive Care:

We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues. 

Empathetic Resolve:

We apply thoughtful listening to identify the impact of issues on administrators and end users to address feelings, thoughts, and experiences. 

Customer Advocates:

We honor and measure our guaranteed delivery times, ensuring all WorkBright clients receive quick & thorough responses to inquiries and issues. 

Service Commitments

 

  • Standalone I-9 implementation within 1 week from contracting
  • Onboarding implementation within 3 weeks from form delivery
  • Custom form consultation during implementation
  • Robust video training for new administrators
  • Access to our knowledge base with detailed articles
  • 6 business hour response time for Level 1 tickets and 24 hour for Level 2 tickets

 

  • Office hours Monday thru Friday for one-on-one Q&A and best practices with a WorkBright expert
  • Access to Live Chat functionality to connect with a WorkBright expert real-time for support questions
  • Account Manager assigned for all contract and account review discussions
  • Monthly Lunch n’ Learn opportunities to continue learning and optimize use of the WorkBright platform